Pricing, setup, what happens when things go wrong, how notifications work, and how to get in touch. If the answer you're after isn't here, just email us — there's a link at the bottom of the page.
How sign-up and setup actually works from your side.
You sign up online in a few minutes. We call you within a business day to learn about your business — the services you offer, how you like to talk to customers, and any special instructions. Together we fine-tune the AI's greeting and conversation style. Then you test it with your own number before going live. Most businesses are up and running within a day or two.
From sign-up to live is typically one to two business days. The longest single step is our 20–30 minute onboarding call, which we schedule with you. Everything else is quick — verifying your email, setting your hours, and a short period of testing before you flip the switch.
No, and you've got two options — whichever fits. Option one: forward your existing number to your Hey Cooee line whenever you can't pick up. Your customers keep dialling the number they already know. Option two: use your Hey Cooee number as a dedicated booking line alongside your existing number — put it on your website, invoices, or Google profile. Fully reversible, works for landlines and mobiles.
Yes — and we think that matters. The greeting tells callers they're talking to an AI receptionist for your business. We don't try to fool anyone, and we've found customers don't mind once they realise it just works.
What happens during a call, and what lands in your inbox afterwards.
If the conversation goes sideways, the call is gracefully transferred to your mobile or to voicemail with a transcription emailed to you straight away. You decide what "wrong" looks like during onboarding — for example, emergencies, complaints, or enquiries that fall outside your usual services.
Yes. Not every call ends in a booking. Some callers just want a price, have a question, or need someone to ring them back. Hey Cooee takes the message, captures their details, and puts it in your callback queue in the portal — nothing falls through the cracks.
Yes. Every booking shows up in your portal as soon as the call ends. You can edit notes, reschedule, or cancel — and the customer gets an SMS notification automatically.
The AI answers 24/7 by default. It can still take bookings based on your next available opening, or take a message for you to action in the morning. You set the rules during onboarding — for example, after-hours emergencies get forwarded straight to your on-call mobile.
How billing works, and what your subscription actually includes.
Hey Cooee is a monthly subscription. You pay by card, billed automatically on the same day each month from the day you signed up. Your first month is billed at sign-up. Cancel any time from inside the portal — no contracts, no exit fees.
Hey Cooee never sees or stores your credit card details. All payment processing is handled by Stripe, one of the world's leading payment platforms used by millions of businesses. Your card information goes directly to Stripe's secure servers — it never touches ours.
Visa, Mastercard, and American Express, through Stripe. Direct debit is on our roadmap for FY26 — contact us if that's a blocker for signing up today.
No. Your plan includes a monthly booking allowance, not a minute allowance. You're charged the same whether a call takes 90 seconds or five minutes. If you exceed your monthly booking cap, we'll let you know before anything happens — we don't silently bill overage.
Yes. Your plan renews on the same day each month. You'll get an email seven days before each renewal, and the renewal date is shown on your dashboard so there are no surprises. Cancel any time before the renewal to end the subscription at the end of the current period.
If something breaks on our side, we'll make it right — pro-rata refund or an extra month, your call. For change-of-mind cancellations mid-month, we don't issue refunds for the remainder of the period, but you keep the service running through to the end of what you've paid for.
Yes. All prices shown are in Australian dollars and include GST. Your receipt from Stripe doubles as a tax invoice for your records.
Mixing and matching what you need — without jumping to a bigger plan.
Yes. Move up or down any time from inside the portal. Upgrades take effect immediately and we pro-rata the difference. Downgrades take effect at the start of your next billing cycle.
You can add the pieces you need without stepping up to a bigger plan. Current add-ons: additional phone numbers, additional team members or practitioners, additional booking allowance, a second language, custom voice greeting, and two-way calendar integration (Google / Outlook). Each is billed monthly alongside your base plan.
Reach out. A lot of our plans grew from tenant requests. If there's a capability that would unlock your business — a specific integration, a particular conversation pattern, a regulated-industry requirement — we want to hear about it. Email hello@heycooee.au or book a 15-minute call.
Yes. On the Practice plan we include a custom voice greeting — you record or script the opening, and the AI uses a voice you've chosen from our AU-accent voice library. On lower plans, the voice and greeting template is configured during onboarding from a shortlist that's already been tested for Australian callers.
Yes. Each plan has a base practitioner count, and you can add more as you grow. The AI manages each person's working hours, service list, and availability independently so you're not trying to fit everyone into a single calendar.
Not right now. Our pricing is flat-rate monthly with no lock-in — we'd rather earn your business month by month than lock you into a contract. We may introduce an annual option later, but it won't be required.
What you'll hear about, when, and through which channel.
Every confirmed booking triggers two notifications by default: an email to you with the full booking detail and call transcript, and an SMS to the customer confirming the appointment. You'll see the booking appear in the portal dashboard in real time too.
If a caller leaves a message or asks for a callback, you'll get an email with the transcript and their contact details. The callback also lands in your portal's callback queue so you can action it when you're free — mark it as done, or reschedule.
Yes. From Settings → Notifications in the portal, you can choose which events trigger an email (new booking, cancellation, callback request, missed call, failed payment) and which phone number gets SMS forwards if a call needs to be escalated. Quiet hours and multi-recipient routing are coming on the Professional and Practice plans.
Yes. The customer gets an immediate SMS confirmation at the time of booking. Appointment reminders — typically 24 hours before, or the morning of — are on the Professional and Practice plans and can be turned on or off per service type.
Yes. Failed payments, forwarding issues, or service disruptions trigger an email alert straight away. We'd rather tell you something is off than have you find out from a customer.
The AI is configured around how you actually work — not a generic template.
The greeting, the questions the AI asks, the services it offers, when it books versus takes a message, when it escalates — all configurable. We set the first version up with you during onboarding. After that, you can tweak anything yourself from the portal, or ask us to make a change and we'll do it for you.
Yes. You can create as many appointment types as you need, each with its own duration, booking window, price estimate, and on-site or in-office setting. The AI picks the right type based on what the caller describes.
Yes. Hey Cooee reads your existing calendar to find available slots and writes confirmed bookings back to it. Two-way sync, real-time. Available for Google Calendar, Google Workspace, and Microsoft 365.
Yes. Set your operating hours per weekday and block out public holidays, leave, or an early close. The AI only offers times you're actually available and adjusts on the fly when you change the rules.
Where your calls live, and who can see what.
In Sydney, Australia. Hey Cooee runs entirely on Australian infrastructure for sovereignty and Privacy Act compliance. Voice recordings, transcripts, and bookings never leave the country.
Yes to both. Calls are recorded for quality and booking-accuracy purposes. The opening greeting discloses that the call is being recorded, in line with Australian consent requirements. Recordings are retained for 30 days and then automatically deleted unless you ask us to hold on to something longer.
You and anyone you've added to your portal. Hey Cooee staff can access the platform for support purposes only when you've asked for help, and access is logged. We don't use your call data to train AI models.
Your portal and data stay accessible for 30 days after cancellation so you can export bookings, transcripts, and customer details. After 30 days, personal information is deleted from our active systems. Anonymised aggregate stats may be retained for service-improvement purposes.
How to reach a human — before, during, and after sign-up.
From inside the portal, go to Help → Raise a support ticket. You'll get an email confirmation and we'll respond within one business day for standard tickets, and within two hours for anything marked urgent. Priority phone support is included on the Practice plan.
Email hello@heycooee.au or book a 15-minute call from the home page. A real person reads every email and usually replies within the same business day.
Email tickets are triaged overnight for anything marked urgent — for example, your Hey Cooee line not answering at all. For everything else, we'll come back to you during the next business day.
The portal is designed to be used without training. If you'd like a walkthrough anyway — say, onboarding a new practitioner onto the platform — we'll book a short screen-share and run you through it. Included on all plans.
A real person reads every email and usually replies the same business day.
Email hello@heycooee.au