Privacy policy.

Last updated: April 2026

This is a placeholder. The full Hey Cooee Privacy Policy is currently being finalised in consultation with Australian privacy counsel. If you have a question about how Hey Cooee collects, stores, or uses personal information in the meantime, please email hello@heycooee.au and we'll respond promptly.

What we will cover.

The full policy will set out, in plain English, how Hey Cooee handles personal information under the Australian Privacy Act 1988 and the 13 Australian Privacy Principles. It will cover collection, use, disclosure, storage, security, access, correction, and complaints.

Where your data lives.

Hey Cooee runs entirely on Australian infrastructure. Voice recordings, transcripts, and bookings are stored in Sydney and never leave the country. The only personal information that crosses a border is the conversation transcript text sent to our AI provider for response generation, with phone numbers redacted before transmission. This is a deliberate architectural choice and is disclosed in our recording consent notice at the start of every call.

How to reach us.

Email hello@heycooee.au for any privacy enquiry, access request, correction request, or complaint.