Hey Cooee learns how your business works and handles calls the way you would — just without you having to stop what you're doing to answer the phone.
The whole process takes a day or two. Most of that is us making sure everything sounds right for your business.
Head to the sign-up page, tell us about your business, and verify your email. You'll set your password straight away and get immediate access to your portal. The whole thing takes a couple of minutes.
Within a business day, we'll give you a call. This is where we learn how your business works — the services you offer, how you like to greet callers, the kinds of bookings you take, and anything specific about how you run things. This conversation usually takes 20–30 minutes.
Based on what we learn, we customise the AI's conversation style for your business. This is like writing a brief for a new receptionist — what to say when someone calls, how to handle different types of enquiries, and when to take a message versus book an appointment. We handle this part for you.
Before going live, you'll test the AI by calling it yourself. Hear the greeting, try booking an appointment, ask it a question. If something doesn't sound right, we adjust it. You only go live when you're happy.
Set up call forwarding from your existing business number to your dedicated Hey Cooee line. Your customers dial the same number they always have — they don't need to know or do anything differently. Bookings start flowing into your portal and landing in your inbox.
Your Hey Cooee portal is where you manage everything. It's built to be straightforward — no training needed.
Create appointment types that match exactly how your business works. A plumber might have "Blocked drain", "Hot water system", and "Quote". A dentist might have "Check-up and clean", "Filling", and "Consultation". You set the duration, the booking window, and whether the job is on-site or at your office. The AI knows which type fits what the caller describes.
Add your whole team. Each person gets their own working hours, their own set of services they handle, and their own availability. When a caller books, the AI picks the right team member based on what they need and who's free. For solo operators, it's just you — the system works exactly the same way, just simpler.
Every booking the AI takes shows up in your portal instantly. See today's schedule, this week's bookings, or search for a specific customer. Edit notes, reschedule, or cancel — and your customer gets an SMS notification automatically.
Not every call is a booking. Sometimes a customer just wants a price, has a question, or needs someone to call them back. The AI handles these too — takes a message, captures their details, and puts it in your callback queue so nothing falls through the cracks.
See every call that came through, what was said, and whether it resulted in a booking. Useful for understanding what your customers are asking for and how the AI is handling their calls.
Set your operating hours for each day of the week. The AI only offers times when you're actually available. Change your hours for a holiday week, or close early on Fridays — the AI adjusts automatically.
Every Hey Cooee AI receptionist is customised for the business it represents. We don't use a one-size-fits-all script. During onboarding, we build a conversation guide that covers:
The result is an AI that sounds like it belongs at your front desk, not like a robot reading from a call centre script. And if something needs adjusting after you go live, we can update it any time.
Sign up in minutes and we'll have your AI receptionist ready within a day or two.
Sign up now